FREQUENTLY ASKED QUESTIONS
 

WHAT ARE TETRA’S OFFICE HOURS?

TETRA office hours are 7:30 A.M. to 4:30 P.M., central time, Monday thru Friday.  After-hour and Holiday calls will be answered by a recorder. Orders placed by recorder will be filled on the next business day.

HOW CAN I ORDER FROM TETRA?

• Call 800-621-4041 or 847-647-0590 to place an order over the phone.

• If you wish to fax your orders, our FAX machine is available 24 hours a day: (847) 647-9034.

• E-Mail orders to: sales@tetramed.com (please include your phone number with your order).

• Most orders ship within 24 hours. Please allow three weeks for delivery on all items marked “special order”.

ARE TETRA’S PRODUCTS AVAILABLE THROUGH DEALERS/DISTRIBUTORS?

Yes.  Click here to see Tetra’s list of Authorized Dealers/Distributors.

WHAT IS TETRA’S SAMPLE POLICY?

• If you wish to order one or more of our products for evaluation, you will be billed at a discounted sample price.  If the sample is not satisfactory, and it has not been used, you may return it prepaid to us and your account will be credited in full. Please let us know when your order is for evaluation to avoid confusion.

• After 30 days, products purchased for evaluation may not be returned for refund.

WHAT IS TETRA’S RETURN POLICY?

• In accordance with our desire to provide the finest quality and service to health care institutions, we will promptly and unhesitatingly, at no cost to the customer, accept for return:

  1.  Products which may be defective.

  2.  The results of shipping errors on our part.

  3.  Products purchased for the first time on a trial basis.

• ALL returns must have prior written authorization from Tetra Medical Supply Corp. For item returns resulting from customer error, the items must be returned prepaid and must be in a resalable condition. Returns within 30 days are subject to a ten (10) percent restocking charge. Returns after 30 days are subject to a twenty-five (25) percent restocking charge. We will not accept any returns after 180 days. Sterile products will not be accepted for return.

WHAT DO I DO IF I HAVE A QUESTION ABOUT AN INVOICE OR NEED A COPY OF AN INVOICE OR A PROOF OF DELIVERY?

Please call us at our main phone number 800-621-4041 or send an email to tetra@tetramed.com.

DOES TETRA ACCEPT CREDIT CARD PAYMENTS?

We accept MasterCard, Visa, Discover and American Express at time of sale for your convenience.

DOES TETRA ACCEPT ACH PAYMENTS?

We are happy to accept ACH payments with adequate payment detail communication.  Please call us at our main phone number 800-621-4041 or send an email to tetra@tetramed.com to set up the ACH process.

ARE TETRA PRODUCTS LATEX FREE?

All Tetra bandage products are latex free.  Tetra strives to offer all latex free products with the exception of:  suspensories, some cohesive bandages, latex gloves, some knee compression supports, and some exercise equipment (e.g. exercise tubing). 

WHAT SHOULD I DO IF I AM HAVING A PROBLEM WITH THIS WEBSITE?

Please call us at our main phone number 800-621-4041 or send an email to tetra@tetramed.com